Professional Cleaning Service Terms

PRICING :

• All quotes are estimates only. Quotes are based on the estimates of an average house and room sizes.
• We use reasonable endeavors to quote as accurately as possible however at times quotes are subject to change based on Us or the Customer identifying additional factors. Such factors are;
  • The property is not as described by the Customer. For instance, the property has an additional room such as a bedroom, toilet, living area or study or if applicable additional blinds or different blinds than described.
  • The condition of the property is heavily soiled. A heavily soiled room or residence may require extra time or chemicals to clean to ensure the room or residence is up to Bond Cleaning Standards as defined by the Managing Agent under the governance of the Residential Tenancies and Rooming Act 2008
  • A part of the property requires a specialist service to clean the area. This includes any areas We deem dangerous such as windows at heights or areas that require a specific skill and or equipment to make the area up to Bond Cleaning standards.
  • Any area within the property including possible contents that fall outside the agreed service as defined within the cleaning schedule.
  • The cleaner has incurred additional costs such as parking fee’s or Property key pickup fee’s.
  • The customer's original requirements are altered. For instance, the Customer requires a particular item to be cleaned.
  • Removal of rubbish or personal effects.
• We reserve the right not to clean an item/area within the Property (at no discount price to the Customer) if the item may pose a possible risk to the cleaner. For instance, a cracked or broken power point, dangerous light fitting or working at heights. In such an instance the Customer will be notified, and the Customer agrees that the Bond Cleaning Guarantee related to that area or item is void and no such warranty will apply.
• It is understood some items will be subject to wear and tear, and some items may be unable to be cleaned due to long-term or excessive exposure or contact with a build up of grime, in these instances, if identified no warranty will apply to these areas or items.
• If a quote variation is required WE will contact you to agree on the variation.
• Once the quote variation is agreed, YOU agree to pay the variation amount in full.
• If you do not agree with any quote variation,  PLEASE NOTE this may void some areas or all areas of your Bond back guarantee. In such a circumstance we will communicate this in person, via phone or via email.